At agilIT, we take pride in our Precision Analytics.

The ITIL Service Management Assessment provides your organization with an overview of the current state of your IT Service Management environment. It then develops a definitive plan to achieve an enhanced and optimized environment. The assessment will review processes against best practice guidance, and will provide a set of recommendations that will be used to develop a Service Improvement Plan.

At agilIT, we offer Assessment Services covering all aspects of IT operations, from service delivery areas (i. e. availability, service continuity, capacity, and service level) to service support areas (i.e. configuration, change, release, incident, problem management and service desk).

Experience & Expertise

Our ITIL experienced team will collaborate with you to review your current IT infrastructure, processes and services. The team will develop a vision of your target environment and the services it will need to provide and architect a "road map" that depicts how to move from your current environment to the desired state.

Benefits

• An improved IT service quality which takes into account the needs of the enterprise.
• Improved communication with users. Exchanging up-to-date information and discouraging extensive technical terminology.
• A greater enterprise flexibility and, thus, an improved scope of action to confront changing market situations.
• Established connections with other organizational units (internal and external).
• Planning and implementation of service concepts and SLAs.
• An improved customer satisfaction through a best possible (measurable) quality of service.
• A qualitative increase in safety, security, availability and performance of IT services.

Service Deliverables

• A process assessment report that will address the existing process state of your organization, the maturity goal and a gap analysis of the differences between the two.
• A formal recommendation outlining the path to the realization of the final vision.
• A senior management level presentation summarizing findings, expectations and recommendations.