Overview

AgilIT Managed Desktop Service is an integrated Helpdesk, Network and Desktop Change Control & Configuration service to manage client networks for mid-size companies to complex Enterprise networks.

Our Managed Service is of value to IT Directors and CIO’s that continue to:

• see IT support costs for non-production infrastructure increase year after year
• need to provide higher Service Levels to users . . . fast
• have difficulty attracting, training and retaining professional IT talent
  • surveys show that fewer than 20% of mid market IT organizations invest in skills improvement and training
  • staff turnover can exceed 27% and IT has been identified as among the most stressful occupations on earth
• need to focus existing IT talent on addressing business needs, not maintaining inefficient processes
  • 8 out of 10 IT outages are caused by failed change
• maintain costly, labour intensive infrastructures and processes that simply will not scale to meet business demands
  • 90% of mid-market IT organizations use manual processes
  • 70% of all support calls are a direct result of incorrect operating procedures

Our service is designed to provide our customers the ability to focus your IT staff and resources on the areas of your business that are mission critical to your operations, while agilIT support professionals manage desktop systems using best in class procedures and Enterprise class IT management tools.

Bottom line, we reduce your capital and infrastructure costs, and automate your business processes to deliver significantly higher levels of service to your organization.

The core objectives of our Managed Service is to:

1. Increase cost savings and cost control while reducing risk through predictable budgeting using one low monthly fee per seat
2. Improve employee productivity by maintaining all client devices with best in class efficiency and performance
3. Significantly reduce downtime and maintenance
4. Provide higher Quality of Service (QoS) and consistent ongoing client support
5. Extend the life of your technology and reduce the need to invest in new equipment
6. Increase your flexibility to adapt to varying IT business

Managed Desktop Services from agilIT is a predictable, cost-contained approach to fully managing your complex desktop support requirements without costly IT personnel or infrastructure investments. AgilIT provides remote problem resolution to your end users via our service desk, maintains the exact desktop image that you define, and can provide onsite support and repair to users as needed.

Managed Desktop Services from agilIT

The agilIT Services group Managed Desktop Service for customers to meet personal computing requirements includes:

• Personal computers, including desktops, laptops and PDA's;
• Software support for all standard operating systems, productivity tools and utilities;
• Technical support, maintenance, and repair of all managed hardware and software applications;
• Operating environment management through the controlled release of security patches, anti-virus updates, and other software as required; and
• Complete Life cycle management, including asset and configuration management, procurement, software license management and asset retirement.

AgilIT Desktop Service is responsible for configuring and maintaining each PC with software applications that you define so that employees always have all necessary computing programs available to them to perform their duties.

AgilIT efficiently maintains Client Hardware & Software Configurations using Best in Class Enterprise Management tools.

The agilIT Services group Managed Desktop Service for customers to meet personal computing requirements includes:

• Configuration standards are developed in consultation with the customer and constantly maintained by the agilIT Client Computing Engineering group.
• Full life cycle support can be provided to the customer including:
  • Procurement, Delivery and Installation, Configuration, Customer Moves/Adds/Changes (MAC) Requests, Asset Retirement, On-site Break/Fix and Replacement
  • Level 0/1/2 technical support via remote desktop management control
  • Automated refresh of managed equipment to meet your specific requirements
• Data - agilIT provides backup and migration of data from the old to new equipment
• Client application images are developed, continuously maintained and updated by agilIT

The service provides a highly efficient, consistent and reliable client computing environment to clients, while ensuring that our customers retain complete business management and process control of their environment.

In short, Information Technology is our one and only business! AgilIT has the Enterprise class management software applications, trained IT professionals and processes to enable your IT organization to deliver technology services to your clients reliably and efficiently with a minimum of risk.